Job Duties/Responsibilities
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Diagnosing and resolving technical issues, User support with laptops, desktops, printers, CCTV, NAS, Server, Firewall, Network Switches, Wifi AP and other devices
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Ensuring security and upgrades are applied to IT Assets and kept up to date
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Should have experience in End User Support & Strong knowledge in troubleshooting
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Strong understanding of network infrastructure and network hardware.
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Ability to create accurate network diagrams and documentation for design and planning network communication systems.
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Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points & Network switches.
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Taking ownership of technical issues, and working with our development group to resolve more
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Perform BOD and EOD daily for all applications
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Monitoring of networks
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Monitor and support RBI payment systems
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Support users in testing new applications
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Support in obtaining digital certificates for users and Servers
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Ensure backups are taken regularly
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Manage inventory of IT equipment
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Should be able to communicate in English with internal Team, Client and Vendors.
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Single point of contact for all IT day to day tasks
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Willing to work extra hours